Knowledge

GlobalLinker Staff 

27 Apr 2022, 8 min read

Customer Services & Relations

Learn How to Improve Customer Acquisition &...

Learn about the customer acquisition funnel and strategies to acquire and retain customers to succeed in business.

Ison Xperiences 

16 Sep 2021, 7 min read

Customer Services & Relations

Some important call centre success metrics

A list of factors that determine improvement in call centre performance.

Varun Bhagat 

9 Nov 2020, 7 min read

Customer Services & Relations

5 ways of using data science to enhance customer...

Learn how you can leverage data science to improve your customer satisfaction and customer service

GlobalLinker Staff 

22 Oct 2020, 7 min read

Customer Services & Relations

How to create a strong loyalty programme for your...

Guide to creating an impactful customer loyalty programme.

Gopalakrishnan Subramanian 

12 Jun 2020, 5 min read

Customer Services & Relations

Customer centricity: Commitment or compliance?

Why being customer centric is an attitude and requires the right mindset.

• 1 Comment

Lion Amir Virani 

17 Apr 2020, 6 min read

Customer Services & Relations

4 fool-proof ways to build strong customer...

Customer-forward companies need to adopt new customer experience (CX) practices in order to address customer concerns.

Ramesh Yeligar 

16 Sep 2019, 6 min read

Customer Services & Relations

Engaging customers is more relevant now, than ever!

A look at measures that can help brick and mortar stores to increase customer engagement.

• 1 Comment

Sharol Monteiro 

22 Aug 2019, 5 min read

Customer Services & Relations

6 reasons you should be sending SMS to your customers

A look at why you should leverage SMS to communicate with your customers.

RAMANA REDDICHARLA 

13 Aug 2019, 7 min read

Customer Services & Relations

Tips for hiring the best customer care executive

Practical tips to find the most suitable customer care executive for your business.